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Frequently Asked Questions
Find the information you need to get the most out of Bucks. If you can't find your answer here, our support team is always ready to help.
Bucks is an all-in-one financial app that simplifies how you manage your money. You can use it to send money to anyone in Nigeria, pay bills, get virtual USD & NGN cards for global online spending, and hold multiple currencies like USD and EUR.
Bucks is a regulated fintech that custodies customer funds with licensed partner banks. We follow KYC/AML standards, use industry-standard encryption, and maintain compliance controls to keep your money safe.
Create virtual USD or NGN cards instantly in-app. Use them anywhere Visa/Mastercard is accepted online — including international platforms like Amazon, Netflix, and more. You can set spending limits and expiry dates.
Bucks charges transparent fees — including FX spreads and small transaction fees — all shown before you confirm any transaction. There are no hidden charges.
Bucks for Business is built for SMEs, freelancers, e-commerce merchants, and teams who need multi-currency accounts, virtual cards, and an OTC desk for large FX transactions.
You can reach our support team directly through the app, or email us at support@buckshq.com. We're available to help resolve any issues quickly.
Our OTC desk is designed for businesses and individuals who need to exchange large volumes of foreign currency at competitive rates, with dedicated support and fast settlement.
